Hi Janine! Thank you for bringing your question here to us at planDisney!
I always take advantage of the
Disney PhotoPass Service when visiting the
Walt Disney World Resort. All of the PhotoPass Cast Members are talented and friendly, and they know how to frame a beautiful shot. For any Guest thinking of taking advantage of this service, I usually recommend
Memory Maker. It includes all of the photos taken through PhotoPass and if you purchase it at least 3 days ahead of your vacation, it's usually offered at a discounted price (policies subject to change). For me, it is well worth it!
Janine, I have been in the same position as you. I've gotten home from my magical vacation, ready to download all of my photos, when I struggled to find that "Download All" button. But don't worry, it's there! It's just hiding like a Hidden Mickey! Firstly, make sure you are logged in to your
My Disney Experience account on a computer. Navigate to the
Disney PhotoPass Service Gallery page. And here comes the trick! Select one image, which will appear on the bar toward the top of the page. You will then notice that on that same bar, on the right-hand side of the page, a white "Cancel" button and a blue "Download" button should appear. Right below that "Download" button, there should be the option to "Select all visible media." Once you check that box, all of your photos and videos should be selected. Now you can select the blue "Download" button and all of your photos should begin to download. Please note that you will want to ensure that pop-ups on your browser are allowed as that can sometimes get in the way of the downloading process (I've been there).
So there you go! That tricky little first step is likely what was in the way of strolling down memory lane. I hope that looking at all of those pictures and videos brings a smile to your face, helps you remember the magic, and holds you over until the next time you can visit the Most Magical Place on Earth.
If you need anything else, please feel free to
reach out to me again in the future. Just like all of my friends at
planDisney, I am always happy to help!
Sometimes the smallest things take up the most room in your heart,
Matt