• On Mar 18, 2016
    Donald from BC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Re: Disney Magical Express We are flying from Canada to Orlando. We have received our Yellow luggage tags and are planning to place them on our luggage (To be delivered to our room) Being Canadian, do we have to PICK UP our luggage and go through customs?

    Greetings, Donald, and welcome back to the Disney Parks Moms Panel with this great question.

    I'm so happy to hEAR that you'll be visiting the Walt Disney World Resort and thrilled that you're going to benefit from Disney's Magical Express complimentary transportation service.

    On departure day at Vancouver International Airport make sure your luggage is tagged with Disney's Magical Express luggage tags which will assist baggage handlers at Orlando International Airport in identifying and directing them to Disney's Magical Express service.

    If you proceed through U.S. Customs and Immigration in Vancouver prior to boarding your Orlando bound aircraft, then you won't need to go through U.S. Customs and Immigration in Orlando. 

    Upon your arrival at Orlando International Airport, disembark your aircraft, and bypass Baggage Claim (Disney's Magical Express Service will shuttle your luggage to your Disney Resort hotel a few hours after your check-in). Proceed to Disney's Magical Express Welcome Center located in the Main Terminal Building, Side B, level One (1), in the Ground Transportation area.

    Please have your Disney's Magical Express confirmation sheet handy and present it to the Cast Member at the kiosk, who will then direct you to the appropriate Disney Resort hotel queue to board your motorcoach.

    Once at your Disney Resort hotel, head to the Check-In Desk to receive your MagicBands. It's a good idea to complete Disney's Online Resort Check-In to expedite your arrival, as well, My Disney Experience online and mobile app allows full customization and control of all vacation plans.

    Magical Disney wishes,

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Meet the Panelist: Jacqueline, Ontario

Hello there, I'm Jacqueline from Ontario! I am passionate about Walt Disney World Resort. Each of our Disney Parks vacations have been unique and memorable, bonding our family in ways like no other vacation. Disney vacations quickly became an annual tradition, and we always look forward to our next Disney Parks and Disney Cruise Line vacation! I would be so happy and honored to help you plan your magical Walt Disney World Resort vacation.

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