Mom and daughter on Expedition Everest
  • On Dec 13, 2013
    Stephanie from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Quick question, I have a very bad back and my doctor mailed me a letter stating I am unable to stand for long periods of time. Is there someone who I need to send this too to try to get us fast passes for every ride?

    Welcome to the Disney Parks Moms Panel Stephanie ~

    In order to assist Guests with different types of disabilities, Disney implemented the Disability Access Service (DAS) Card last fall.  You can obtain a DAS at Guest Relations in any of the theme parks. You will not be required to bring any medical documentation regarding your condition. You are welcome to bring the letter from your doctor but they may not even look at it. They will ask you a few questions regarding your needs, go over the terms and conditions and take your photo for the DAS so be prepared for this to take a few minutes.

    Once you obtain a DAS, you can go to an attraction and see a Cast Member to get a return time to enter the FASTPASS or other alternate entrance.  The Cast Member will look at the current wait time for the stand-by queue and subtract 10 minutes - that will be your return time.  With the DAS, you are waiting the current wait time like other guests but are given the opportunity to do so in an alternate location (this is wherever you'd like - its not designated). You must be present when your party returns to enter the queue and when your party boards the attraction.

    The DAS differs from a FASTPASS in that there is no window of a return time so there is no pressure to make it back to that attraction within a certain time frame. You can only obtain a return time for one attraction at a time but you can get another DAS return time as soon as you've finish your current one. FASTPASS and FastPass+ can be used in addition to the DAS.

    Here is a list of Frequently Asked Questions about the DAS that may be helpful.

    Please feel free to visit with all of your planning questions.  We're hEAR to help!

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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