Bright Suns, Amy,
Welcome to planDisney!
Let me first take a minute to bask in the glorious fact that you have an upcoming trip planned to the Walt Disney World Resort!
It sounds as if you have booked a
Disney Resorts Collection hotel and now need to make a room location request. While some requests can be made during the
Online Check-in process, if you want rooms on a particular floor, you will need to try
contacting a Cast Member by phone to have that request added to your reservation(s).
I am pleased to see that you have secured plans to join our Resistance forces on Batuu. Your efforts at
Droid Depot will surely benefit the Cause. To change the name on the reservation you would need to cancel the existing reservation and make a new reservation in your grandson's name. If there is reservation availability, then make that change. If not, I would suggest that your daughter go with your grandson as his guest. When they get inside and check-in, they should be ok. And, depending on how old your grandson is, he may need a little help with the build. When our young Jedi built, my husband and I each went as a guest and, at times, they needed a little assistance with deciphering the instructions!
As you make preparations for your visit, be sure to check the
planetary hours and make
planetary reservations. Every Resistance ally needs refreshment, so reserve some time at
Oga's Cantina. We always enjoy catching up with other friends of the Cause here.
Amy, your commitment has been noted and will soon be transmitted to our forces on Batuu. Be sure to secure your intergalactic transport and prepare your crew. May the Force be with you as you plan!
Good journey,
Donyell