• On Jul 7, 2021
    Andrea from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi My question is....we were in the parks about 3 weeks ago and purchased an $89 spider-bot for our son. It has has now stopped working there a way for us to get that replaced? Can someone going to park in few weeks exchange it for me with receipt?

    Hello there, Andrea!

    Welcome, and thank you for bringing your Disneyland Resort question to planDisney. I hope you all had a wonderful time making memories at the Happiest Place on Earth during your recent visit! Did your family enjoy meeting all the superheroes that assemble at Avengers Campus?

    There is a 30-day return and exchange policy for all items purchased at the resort, so I don’t recommend sending his Spider-Bot back to the parks with a friend if their visit will be more than a month after yours, even if you have the receipt. Your best bet is to contact Merchandise Guest Services by calling (877) 560-6477 or sending an email to Merchandise.Guest.Services@DisneyParks.com. It helps if you can mention all the descriptive details about the item you bought, the shop and theme park where it was purchased, and the specific issue you’re experiencing with it. Please have your original receipt handy when you call, too. 

    I hope this information helps you find a solution, Andrea. Please feel free to stop by planDisney again with any other Disneyland Resort questions you may have!

    Wishing you magic,
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Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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