Mom and Son Shopping
  • On Mar 24, 2023
    Juan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I had a question about exchanging a gift I bought for someone from Disneyland. I have already left and am home I found out it was to small is there anyway to exchange it for a different size or would it only be available to be returned?

    Hi Juan! Thanks for bringing your question to planDisney.

    It's frustrating to return home and realize something special you selected doesn't fit! I picked out some holiday sweaters at a shop at Disney's Grand Californian Hotel & Spa on my last visit, and I would have been really disappointed to get home and find out they were too small for my boys.

    But I've got magical news for you: Outside of some exceptions, you can exchange items purchased in the parks. You'll want to call the dedicated Merchandise Guest Services phone line to begin the process of exchanging your item for the correct size. A helpful Cast Member will be able to assist you. Just be aware of the policies for merchandise exchanges and returns. For example, your item must be new, in the same condition as it was purchased, and have the tags still attached. It also must be within the 30 days purchase window. The Cast Member you speak with can walk you through all the policies to ensure your clothing item is eligible for an exchange. I'd be sure to have the item and the receipt with me when I placed the call to facilitate the exchange.

    I hope you're able to get exactly the right fit this time!

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Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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