child with Mickey
  • On Nov 30, 2021
    Erik from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I see this question asked as recently as Sept; however, we were just at WDW and I am trying to follow instructions for adding stickers and borders to Photopass photos from the My Disney Experience app. No borders or stickers are available - is it broken?

    Hi Erik,

    Welcome to planDisney! I am happy to see you trying to edit those photos to add some fun to the memories!

    It may help you to know that you are not the only person who has experienced some difficulty adding stickers. Our fellow panelist Robyn provided a few trouble shooting tips. If you try uninstalling and reinstalling the My Disney Experience Mobile App and are still unable to add stickers, I would also suggest that you contact a Disney PhotoPass Cast Member by phone.

    As you try to add some cuteness to those memories, remember to download your photos before they expire. Just click on each photo to see the expiration date. Years ago, I used to always download photos and create photo books of our Disney trips. Here recently, I have not done so and I regret not having done so. Our girls are teenagers now and it seems that time has jumped to hyperdrive. We need to capture these memories now more than ever!

    Erik, as you scroll through those photos, also consider a few of our other Photo Products. My husband loves these as gift ideas. You could also start a tradition. A few years ago, I started a tradition of buying a photo frame on each of our Disney trips and I put a photo from each trip in the frame. I have not done this for every trip, but I have done it for several. The memories always make us laugh!

    Magic and memories,

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.