Hey there, hi there, ho there, David! You're as welcome as can be here at
planDisney! Thank you so much for bringing us your question. I can absolutely see why this would be a little concerning, since tickets are your key to all the magic! So when something looks off in the app, it’s natural to wonder if everything’s okay.
What you’re describing is actually a very common glitch in the
My Disney Experience mobile app. In fact, it happens to me all the time! Sometimes, the QR codes associated with your tickets might temporarily disappear from view. While it may look a little weird, it doesn’t mean your tickets have gone missing.
The most important thing to check is whether you can still see your tickets listed under your “Tickets and Passes” section in the app. If you can see them there, you’re completely fine. Your tickets are safe and secure, and you’ll have no trouble entering the parks at all. When you scan into the parks, your MagicBand, Disney MagicMobile pass, or even the physical ticket card you can request at ticketing windows and
Guest Relations locations will all pull up your information without any issue.
If you’d like, you can also try a quick refresh by logging out and back into the app, or uninstalling and reinstalling it, but honestly, as long as your tickets are visible in your account, you won’t need to do anything else. The Cast Members at the touchpoints will still be able to access your tickets with just a tap.
David, I hope this helps put your mind at ease. You’re not alone in seeing this little glitch, and it doesn’t impact your ability to enjoy the magic at all. If you have any more questions as you get closer to your trip, I’m always here and so happy to help!
Warm hugs,
Ana Paula