• On Sep 23, 2021
    Janet from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Purchesd 11 passes in 2019, Couldnt use one, Tried to use 2021was told needed to purchase new ticket, we did. Shouldnt the 2 day hopper pass still have a value?original was a 2 day hopper pass. in Sept. 2021 purchased a one day hopper pass.

    Hello Janet,

    Thanks for coming to see us here at planDisney!

    It's great to hear that you enjoy visiting "The Happiest Place on Earth!" There's always so much magic to see and experience when you visit the Disneyland Resort. 

    I think my best suggestion for your theme park ticket question is to reach out to the Disneyland Resort Ticket Services team at (714) 781-4636 and speak with a Cast Member to get their guidance. You could also reach out by email if that would be more convenient for you. 

    In the meantime, I'm happy to share some quick thoughts that I hope might be helpful. If I am following along with what you're describing, it sounds like the original unused theme park ticket is a 2-Day Park Hopper Ticket, and the new theme park ticket that you purchased was a 1-Day Park Hopper Ticket. 

    Typically, the amount you pay for an unused and expired theme park ticket can be applied to the purchase of a new theme park ticket. What's important to note, though, is that the new ticket you're purchasing needs to be the same price as the original ticket or a higher price than the original ticket. 

    I'm hopeful, Janet, that the Cast Members with the Disneyland Resort Ticket Services team can discuss the specifics of your tickets with you and help you get your tickets all set so you can enjoy a visit to Disneyland Park and Disney California Adventure Park.

    If planDisney can help you with any suggestions and ideas as you make your plans to visit the Disneyland Resort, do let us know and ask us your questions. We're here for you and happy to help.

    Janet, here's wishing you lots of Disney magic in your day today!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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