• On Nov 15, 2021
    Jose from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    After purchasing my tickets through the app, I'm getting invalid tickets when trying to link through the app using the confirmation ID received through email

    Hi there, Jose. Welcome to planDisney. Thanks for taking the time to stop by with your question for us.

    I’m sorry to hear you’re having difficulty linking your tickets. If you purchased your tickets through My Disney Experience app, they may already be linked to your Disney account. In the My Disney Experience app, let’s click on the three small horizontal line on the lower right-hand corner, which will bring up a menu with many options. On the left, click on “Tickets and Passes”. Check to see if your tickets are already on the app. If not, you can try scanning the barcode that is associated with your e-ticket that was emailed. 

    Still no luck? My next recommendation is to log in on the Walt Disney World Resort website and try linking your tickets online. On the right side, hover your cursor over “My Disney Experience” which will bring down a menu; click on “My Plans”. Here, you can see if your tickets are already linked to your Disney account. If not, you can link your tickets by manually inputting the 12 digit ticket ID-number.  

    If you continue to encounter problems, I recommend contacting My Disney Experience at (407) 939-4357 and a friendly Cast Member will gladly assist you. Should you have further trip-planning questions, please feel free to write us again.

    See ya real soon,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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