Family with Mickey and Minnie
  • On Jun 17, 2022
    Francine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchases tickets in November of 2019, got sick and was unable to use them. We are finally planning a trip to Disneyland and I'd like to know how much those unused tickets are worth and how I can use that money on tickets for out upcoming trip.

    Hi Francine!

    Welcome to planDisney! Thank you so much for reaching out to us hEAR!

    Oh dear, I'm so sorry that your Disneyland dreams were dashed in 2019. Pair that with the whole historic closure and you for sure need a few magical days at The Happiest Place on Earth! I'm so sorry to say that I don't have the proper magic mirror to see your current theme park admission tickets, Francine. But the good news is that while these tickets have expired, the value that you paid for them has not gone anywhere.

    I'm going to have you reach out to my Theme Park Ticket Helpline Cast Member friends. They'll guide you through your next steps of converting the passes you have now to either currently available tickets of or around the same value or explain your options if you'd like to upgrade. Say the passes that you have now are for 1-park-per day, you can absolutely apply their value to the upgraded Park Hopper passes and pay the difference. Same if you'd like to add more park days than what your original tickets held, or if you want to add on the brand new Disney Genie+ add-on product, etc. You could even use the value of your original tickets towards the purchase of any special offer tickets that are available to you!  Their phone number is (714) 781-4636.

    One thing to note that has changed since your last visit is that Guests now need to make Park Pass Reservations in addition to purchasing theme park admission tickets. Park Pass Reservations kind of tell Mickey which parks you plan on playing in on which days of your visit. Park Pass Reservations can be made up to 120 days in advance of your visit and do tend to book up completely the in the few weeks before your Disney days, so be sure to call to convert your tickets and make your park reservations soon!

    I hope that this helped to clEAR up your question, Francine! Be sure to follow the official planDisney Instagram account for even more tips and tricks. And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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