Hey there Kathy and welcome to planDisney!
I remember the days when folks and families used to be able to conveniently purchase an item from a
Walt Disney World Resort merchandise location, to have it magically whisked away and waiting for them at their
Disney Resort Hotel. You may have been aware that in recent years, this was an offering that was discontinued and so many
guests have continually inquired about its
possible return one day here at planDisney; the Guest Relations Cast Member I spoke to let me know that this is still something that is asked about every day by folks who haven't been down for a visit in some time who may find themselves caught off guard for not being up to date with these changes.
At the current time, merchandise delivery to Disney Resort Hotels has not resumed and the Cast Members I reached out to were all unable to say whether or when guests can expect this or something similar to it to return. In the meantime, they have since recommended that guests can take advantage of
renting a locker available at the theme parks in various sizes in order to alleviate any loads of merchandise they'll have to carry around throughout their day. (Personally, I save all of my shopping to the end of the day and keep tabs of the items I have my eye on just so I don't need to worry about cramming them into the designated small spaces on rides and attractions.)
That said, offerings and their policies are subject to change at any time without prior notice and could very well be different right after I finished responding to you, so it's always good to inquire just in case when you're here in person. You might even find it handy to schedule yourselves some mid-day breaks to hop back to your room to recharge and drop off any accumulated purchases before setting off on your next adventures! If I see an item that I want but not necessarily carry around all day, I also like to
see whether the same item is available online to be shipped directly to my Disney Resort Hotel - just as long as you're staying long enough to make this worth the risk - and sometimes if I've found something I've spotted in the theme parks online, I just choose to send it straight to my home address to safely await my return.
Here's to shopping and happy resort-hopping!
Prince