Mobile Ordering
  • On Apr 27, 2024
    Dayle from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a vacation package with two day park tickets. I do not have tickets but instead have 4 park planning passes (there are 4 of us). How do I use my tickets?

    Hi Dayle! Thanks for stopping by planDisney with your question!

    I am so happy you have purchased a vacation package to visit Walt Disney World Resort! Now, let's talk about the park planning passes. Those are probably your Theme Park Reservations. To view your theme park tickets, open your My Disney Experience mobile app, and select the "☰" icon. From there, choose "My Tickets & Passes". Your theme park tickets will be in this section. If you still can't see them, call the Existing Tickets line (have your resort reservation confirmation number handy!) and a Cast Member will be able to assist you. If your tickets are date-based, theme park reservations are no longer needed, but other ticket types may require one.

    This app will be your go-to during your visit, and there are some more features within the app I wanted to mention to help make your vacation as magical as possible! Here is what I use most:

    • Disney Genie: This feature details attraction wait times, and parade/entertainment times, and can generate a personalized itinerary based on your favorite characters, attractions, and dining options. With Disney Genie+, you will also have access to Lightning Lane queues, making your wait times shorter than the standby queue. 
    • Mobile Order: This feature is great when you want to eat quick-service food, and it is so convenient to be able to order food in line at an attraction and pick it up afterward! 
    • PhotoPass: If you are a picture person, I recommend purchasing Memory Maker! You will get all photos taken when meeting characters, at attractions, and all the photos you take with a Disney PhotoPass photographer. This will come in handy if you want to knock out your holiday card photo while on vacation! 

    I hope all of this information was helpful, Dayle! Thanks for stopping by planDisney, and please come back if you need extra help with your vacation planning. You've got a friend in me!

    Magic Awaits!


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Meet the Panelist: Frances, North Carolina

Hey ya'll! My name is Frances, I am a mom and military spouse from Texas who currently calls the Tarheel state home. My family and I enjoy visiting the Walt Disney World Resort as often as we can because we love the joy and magic every trip brings us. We consider Walt Disney World to be our "home away from home!" If you are dreaming of adventure in the great wide somewhere, then you have got a friend in me! I enjoy sharing my passion for Disney with everyone I meet! Learn More About Frances

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