Couple on Main Street, U.S.A.
  • On Nov 17, 2020
    Nidia from TN Asked

    We purchased our vacation package through Costco Travel, have our WDW Tickets confirmation but it won't let me link the tickets on MDE app. We will be visiting Dec 19-26. How can I link my tickets to make the reservations and fast passes???

    Hi Nidia!

    Thank you for sending your question to the planDisney Panel! Looks like you are a month away from your magical vacation! So excited for you! I am so sorry that you are having problems linking your reservation to your My Disney Experience Account. I had a similar issue in the past and had to call Guest Services so that they could access my account with me on the phone. They were able to correct the issue so that I could make my Disney Park Pass Reservations. You can call Guest Services at 1 (407) 939-4357 and you want to make sure that you have your confirmation number handy. I also wanted to let you know that as a result of the COVID-19 crisis, the FastPass+ service was suspended so that additional queue space could be used to control capacity at the attractions and to maintain physical distancing. We are hopeful that the FastPass + service will return soon, but my guess would be that we will have to wait until conditions improve.

    I recommend that you familiarize yourself with this page:  Reopening Theme Park Updates. This is where you can find the latest news regarding the reopening and the conditions to visit. Another option is to subscribe to the Disney Parks Blog, which is the best way to receive the latest information regarding the Disney Parks and Resorts, directly to your email! You can also follow Walt Disney World on the different social media platforms to stay informed.

    Nidia, it has been a pleasure helping you! If you need further help planning your vacation, please don't hesitate to send me your questions!

    ~ Yael 
thumbnail image for Yael

Meet the Panelist: Yael, Florida

As a native Floridian, I have experienced the Disney Parks as a child, teenager, newlywed and now a mom of three. Whether it is planning your first trip to the Walt Disney World Resort or your 100th trip, I would love to share my wonderful memories and planning tips with you! Learn More About Yael

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