• On Nov 3, 2021
    Cara from Nottinghamshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have purchased two tickets for the Disney very merry Christmas event but my holiday was cancelled (due to fly out on the 3rd November) due to the borders not being opened in time. Would I be able to get a refund under these circumstances?

    Hello Cara, 

    As the current UK Panelist here at planDisney, it's my pleasure to welcome you here today to our pixie-dusted spot!

    I'm genuinely sorry to know that your jolly holiday plans to visit the magic of Walt Disney World Resort were cancelled due to the Covid-19 travel restrictions for us Brits to enter the United States of America.  It's such a shame that your travel dates were oh-so-close to when these previous restrictions were finally lifted for us on November 8th, 2021.

    Cara, I totally understand your ticket refund concerns, but the terms and conditions of the tickets for Disney Very Merriest After Hours do indeed state that they are both non-transferable, and non-refundable once purchased. 

    I understand that this isn't the news you were hoping to hEAR, however, I would suggest that you speak in person with a helpful Cast Member who will be able to fully advise on any possible alternatives that may be open to you.  It's easy to speak with Cast Members by dialling the UK freephone number contained within this Walt Disney World Resort Contact Us link.

    I sincerely hope that I've been able to provide you with a little insight today Cara.  If you should have any further questions for me regarding your next holiday to the most magical place on earth, then please do pop back to planDisney any time.  I'm always happy to help wherever I am able.

    Have a great Disney day ~ Jane
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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