Millennium Falcon in Star Wars Galaxy's Edge; Storm Troopers; Mother, father, daughter, son; Hollywood studios
  • On Feb 28, 2024
    Bryan Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I purchased two park to park tickets but I have no proof of purchase other than the email receipt. So there is no info that I can use to link to my disney experience app. How can I get the confirmation info to link to the app?

    Hey there Bryan and welcome to planDisney. I see you have an exciting adventure headed your way as you travel up from the south Caribbean to the "Place Where Dreams Come True."

    When Guests purchase Disney Theme Park tickets online through their My Disney Experience account, they are automagically linked to the account. If this does not happen then Stitch is up to no good. Here is my recommendation. First, double-check to see if the tickets are linked. Here is where to look online:

    • Log in to your My Disney Experience account on a desktop computer
    • You will see Bryan's Plans and Tickets, scroll down until you see the section titled My Plans, Reservations and Tickets
    • Look for the small blue print link: Tickets, Passes & Memory Maker and click
    • All your tickets should be listed here

    On your My Disney Experience App:

    • Open the app
    • Select the Feature Menu (≡) on the lower right side
    • Look for the icon box titled Tickets and Passes
    • All tickets should be listed here

    If you do not see your tickets then call Existing Tickets or email Guest Services about missing tickets at and have these items ready:

    • Name of ticket purchaser
    • Credit Card and Date of purchase
    • Type of ticket purchased
    • Dates of use
    • Email receipt

    Also, they will help you link your tickets to your account. Mickey Mouse leaves no Guest behind and wants your experience from ticket purchase to "See Ya Real Soon" to be the absolute best. I hope this information helps you.

    Bryan, please feel free to write me back directly with any follow-up questions or about tips for your Disney vacation.

    Enjoy making many Magical Memories!

thumbnail image for Jason

Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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