Hello Leticia. Welcome to planDisney!
Welcome to planDisney. I’m so glad to hear you were able to get tickets and park reservations, and that you’ll be visiting the Disneyland Resort theme parks really soon! After an extended closure, I’m guessing you’re ready to
return to a land of Magic.
Stitch was probably wreaking havoc when you were trying to complete your purchase. Leticia, you probably know by now, during the initial phased reopening of Disneyland Park and Disney California Adventure Park, only California residents will be allowed to visit the theme parks based on state guidelines. Cast Members at the entrance may require Guests to present valid identification to show proof of California residency. Therefore, it will be really important that the name on your
ticket matches the name on your identification card. I suggest that you
contact Disneyland Resort Technical Support at (714) 520-6222 or Disneyland Ticket Services at (714) 781-4636. A friendly Cast Member will be able to help you with change the name to your sister’s. There may be a bit of a wait time before connecting to a Cast Member, but your patience is greatly appreciated. Cast Members are working diligently to ensure you and all Guests have the best experience. While this may be a slight hassle, it would be a real bummer if you encounter delays or worse, potentially get turned away at the gates on the day of your visit.
Please don’t hesitate to
write us again if you have further questions, Leticia. We’re all EARS!
See ya real soon,
Kiki