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  • On Apr 6, 2022
    Kerry from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi there! I purchased two Disneyland tickets for 2/20, and they were set to expire with the extension on 12/21. The soonest we were able to reschedule our trip to California is for 7/22 and I am hoping to rebook and get credit for our expired tickets?

    Greetings, and welcome to planDisney, Kerry, we thank you for your excellent question!

    I am so happy to hear that you are planning on visiting Disneyland Resort soon, there couldn’t be a more perfect time to bask in all the magic at The Happiest Place on Earth!

    Kerry, I am pretty sure that you may be able to use the value of your expired, existing Disneyland Resort theme park tickets toward the purchase of new theme park tickets (subject to change). I recommend contacting Disneyland Resort – Tickets for detailed information about your existing tickets and direction for the new ones.

    As soon as you receive your new Disneyland Resort theme park tickets, please link them to your My Disneyland planning area by selecting Tickets and Reservation Details and entering the ticket ID numbers in your Disney account because this is how you will manage all your plans for your upcoming vacation. And if you currently hold a Disneyland Resort Hotel reservation, please link that as well by using your reservation confirmation number and entering it in your My Hotel Reservation in your My Disneyland planning area in your Disney account. These linking actions will really facilitate your planning, especially with the Disneyland Resort – Theme Park Reservations, which you must make in order to visit the theme parks at this time.

    When discussing your theme park tickets with the Cast Member this would be the time to inquire about adding the theme park ticket option called the Disney Genie+ service, which will save you time waiting in lines for attractions, the popular ones, that offer the Lightning Lane entrance. If you don’t add this option when purchasing your new tickets, you can always opt-in upon entry into a theme park by accessing the Disneyland Mobile App and tapping View My Day on the Home Page and then selecting the purple button that says, Take Today to the Next Level – Get Disney Genie+ for Today. It’s a good idea to save time and update the Payment Method in your Disneyland Mobile App in advance of your arrival to facilitate app transactions for payments such as the Disney Genie+ service and any other vacation essentials, some of which I will discuss below.

    When you facilitate app transactions by updating the Payment Method via My Profile on your Welcome page in the Disneyland Mobile App you will also enjoy the convenience of Mobile Food & Beverage Ordering and Merchandise Mobile Checkout for example. To update the Payment Method in the Disneyland Mobile App, from the Home Page tap the 3 stacked lines on the bottom right to reach your Welcome page and from there scroll down to My Profile, tap and then look for Payment Method to add up to six methods including the Disney Gift Card.

    Kerry, it was my pleasure assisting you today, and I wish you the happiest visit to Disneyland Resort, thank you kindly!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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