Disneyland Sleeping Beauties Castle 60th; sunrise; front of castle
  • On Nov 14, 2023
    Michelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased two day park hopper on website and was not provided the option of adding Genie Plus at the time of my purchase.The ONLY add-on option available to me was Parking. I heard they sell out on the day-of. What can I do, it was website issue?

    Hey there Michelle,

    Welcome to planDisney and thanks so much for your question! How exciting that your trip to the Disneyland Resort is coming up in just a few short weeks!

    Sorry to hear you had trouble adding the Disney Genie+ Service during your ticket purchase process! Currently the only two periods of time that this service can be added on are during that initial purchase or after you scan your ticket to enter a park.

    While the Disney Genie+ Service is subject to limited availability, it is fairly rare for it to completely sell out and become unavailable. My suggestion would be to get to the park as early as possible on the first day of your visit, and then as soon as you scan your ticket into a park you can pull up the Disneyland Resort mobile app and add the feature through a banner that you'll see on the home tab. If you haven't already, you can check the park hours on the Hours & Events Calendar.

    I added the feature in this way during a recent trip and it worked great! 

    If for some reason you're unable to add it on your first day then you can try again on the next day of your visit using the same method. Plus, if you're staying at one of the hotels of the Disneyland Resort then you'll be able to utilize Early Entry and can also add the Disney Genie+ Service on during this time frame as well.

    Thanks again for your question, Michelle! You're going to have a fantastic trip and it'll be here before you know it!

    Have a Magical Day,
    Greg
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Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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