• On Jul 1, 2021
    Kathy from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased two 4 day park hopper tickets in November 2019 for our 2020 visit to Disney World that never took place due to Covid. I never connected them to My Disney Experience. Are they still ready to use for our upcoming visit?

    Hi Kathy,

    Welcome to planDisney! 

    First things first, create a My Disney Experience account and link those theme park tickets to that account. Once those tickets are linked, you should be able to check the expiration date. To do so, log into My Disney Experience, click on My Plans and scroll down, look to the left, and click on Tickets & Memory Maker. If using the My Disney Experience Mobile App, click on the three bars on the bottom right-hand side of the screen and then click on Tickets and Passes.

    If your tickets will not be valid through your new visit dates, then I suggest that you contact a Cast Member by phone to discuss options. I suggest that you take these steps quickly so that you can make Disney Park Pass system reservations for the dates of your visit. Looking at your arrival date, your visit will occur soon after the launch of The World's Most Magical Celebration. This is sure to be a busy time of year, so stay focused on planning.

    Make note of your advanced dining reservation window and make those reservations 60-days prior to arrival. Make sure you have downloaded the My Disney Experience Mobile App and have setup your Disney MagicMobile service. We loved using Mobile Dine Check-in and Mobile Dine Walk-up Availability. Prior to your 60-day dining reservation window opening, be sure to make a prioritized list of the restaurants you plan to reserve. Reserve the ones that you suspect might be the hardest to book first. For example, we always book Be Our Guest Restaurant first.

    Kathy, keep an eye on the operational updates as policies and procedures could change. We are so excited to welcome you to a world of magic!

    Magic and memories,
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for Quick Tip | Memory Maker

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.