Hello, Tracy! Thanks for stopping by planDisney with your question!
So sorry to hear that you had to cancel your trip to the Disneyland Resort. You might be able to get a refund for your trip depending on what you booked. If you booked a
vacation package that included theme park tickets and a hotel reservation at either a Disneyland Resort Hotel or a Good Neighbor Hotel, then it's possible that some, if not all, of the amount you paid for your vacation package is refundable.
Vacation package cancellations made 30 days or more prior to the arrival date will be refunded in full (minus any cancellation fees charged by third-party suppliers or any non-refundable travel protection plan costs). If you cancel your vacation package from five to 29 days prior to the arrival date, you will be refunded all amounts paid except for a $200 cancellation fee (minus any cancellation fees charged by third-party suppliers or any non-refundable travel protection plan costs). If you have to cancel your vacation package four days or less prior to arrival, the full price of the package is non-refundable.
If you booked a room-only hotel reservation at a
Disneyland Resort Hotel, you must cancel at least five days prior to the arrival date for a full refund of your hotel booking. Room-only cancellations made less than five days prior to the arrival date will be charged a cancellation fee of the first night's room rate plus taxes and fees.
If you purchased theme park tickets by themselves (not part of a vacation package), then they are non-refundable. You can hold on to them and use them for another trip in the future before they expire. Or, if they expire before you are able to visit the parks, you can apply the amount you spent on a wholly unused, expired ticket toward a new ticket at an equal or greater value.
I hope this helps and that you'll be able to make a trip to the Disneyland Resort sometime soon!
-Linda