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  • On Jan 24, 2019
    Ashley from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a toy for my son at the Animal Kingdom on our way out. Upon opening the toy (three disney buses) the tires immediately fell off. I can not find a phone number anywhere for the store in which we purchased it. How do we contact anyone about this?

    Hi Ashley,

    Welcome to the Disney Parks Moms Panel, and thank you for your question. I have my very own Walt Disney World toy bus, a special souvenir from my first year on the Disney Parks Moms Panel, and I also have a car-obsessed kiddo, so I know just how important these kinds of things can be. You’ve got a friend in me!

    I’m sorry to hear you received a broken toy, and I have a feeling Walt Disney World’s Cast Members will want to make it right. Your best bet is to contact Merchandise Guest Services at (877) 560-6477 or via email at Merchandise.Guest.Services@DisneyParks.com. If you have your receipt, it should be easy for them to identify the item; if not, provide as thorough a description as you can, including the shop where it was purchased. 

    Ashley, I’m sending pixie-dusted wishes that your son is zooming his toy Disney buses around the floor in no time!

    Have a zip-a-dee-doo-dah day,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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