Women shopping; cast member
  • On Sep 11, 2023
    Lisa from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I purchased a toddler t-shirt at the Emporium store on Main Street yesterday as a souvenir, only to get it home to Seattle and realize it was too small for my little guy. Is there a way to return or exchange it now that I'm back at home? Thanks!

    Hiya Lisa,

    Welcome to planDisney! Oh no, I’m so sorry to hear this. I had a similar issue when I returned from visiting the Happiest Place on Earth a few months ago. I had purchased a gift for my mother, and the Cast Member accidentally left on the security tag. I had already flown home to Texas and given it to my mother before realizing it!

    Luckily, I had my receipt and got it figured out fairly quickly! On the receipt, I found a phone number that I could call to speak to a Customer Service representative. I gave them a call, explained my situation, and they offered me some options for how to fix it- one of which was that they sent me a replacement item. If you aren’t able to find a number on the actual receipt, the Cast Member I spoke to said that you can also reach out to Merchandise Guest Services via phone at 1-877-560-6477 or by email at Merchandise.guestservices@disneyparks.com. Just make sure that you have the receipt handy for proof of purchase and the ability to share a copy should they request it.

    I hope this was helpful, Lisa, and you can get the right-sized item for your little Mouseketeer. Please come back and see us if you need anything else.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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