Hiya, Manuel!
Welcome to planDisney! We are DELIGHTED you stopped by, and we are SO excited to answer your question regarding your next trip to the Disneyland Resort! We KNOW you are going to have the most MAGICAL time!
First of all, I am so sorry you are having issues with your
Disneyland Resort Theme Park Tickets. My recommendation would be to call 714-781-4636 and speak to a very helpful Cast Member. They are able to open your My Disneyland Account and pinpoint the issue in order to resolve your problem very quickly.
We know the wait time to speak to a Cast Member the past few weeks has been extremely long. HOWEVER, I have some MAGICAL news for you! I am very happy to inform you that when I call the Disneyland Resort Ticket Center in the evening, I have only waited a few minutes! WOO HOO! (NOTE: I have found that calling in the morning or afternoon will definitely increase your wait time.)
As more and more TIGGER-ific information is shared about the
phased reopening of the Disneyland Resort, I would highly recommend following Disneyland on all of its social media channels and subscribing to
The Disney Parks Blog for the most up-to-date Disney information!
If you have other questions, please do not hesitate to ask! We are here to help in any way! Oh, and please tell you son HAPPY BIRTHDAY!!!
Hope To See Ya Real Soon!
Wes