large family coming out of Cinderella Castle; multigenerational; boys
  • On Feb 17, 2024
    Jamie from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 15 tickets. How can my whole family use Disney plus or lightning lanes?

    Hi Jamie,

    Welcome to planDisney! 

    Planning a trip for a large group is exciting and slightly terrifying! I have been there, so am happy to help you get started. 

    First, if you do not have one already, you will need a My Disney Experience account. Then, let's make sure everyone is connected through the Family & Friends List in My Disney Experience. Check to see if anyone in your group has their own My Disney Experience account. If folks do not have accounts, you can create profiles for them in your My Disney Experience account and you can then manage those profiles.

    It may be easier to manage these profiles in the My Disney Experience Mobile App. So, once you open the mobile app, click on the three bars in the bottom righthand side of the page, scroll down and click on My Profile. From there, click on Family & Friends List (top of screen). Once you get to your Family & Friends List, you can click the plus sign to Add a Guest. Select the option that says "I'll enter their name and age." Once you enter the info, select the option to manage plans for that guest. 

    If folks do have My Disney Experience accounts, you can follow the same steps through the mobile app but will need to enter their name and age and then select the option to send them an email to connect through My Disney Experience. Just be sure to use the same email address they  have associated with their My Disney Experience account. Once you have everyone connected in your Family & Friends List in My Disney Experience, make sure your theme park tickets are linked in your My Disney Experience account and then you can assign those theme park tickets to the profiles of the folks in your Family & Friends List. 

    In the mobile app, to Link Tickets, open the app, click on the three bars in the bottom righthand side of the screen, then scroll to click on Tickets and Passes. From there, click on the plus sign in the top righthand corner to link tickets. Once everyone is connected and has tickets linked in My Disney Experience, you will be able to make Lightning Lane selections with Disney Genie+ or you can purchase individual Lightning Lane access. Just use the mobile app.

    Jamie, I hope this helps! Of course, a friendly cast member could also help you. Just call to speak with a cast member in Website Support. When I have called with ticket issues in the past, cast members have been so helpful! One final tip - I also hope you are considering a stay at a Disney Resorts Collection hotel. My family adores the theming and loves being in the middle of the magic!

    Magic and memories,
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.