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  • On Nov 23, 2016
    Diana from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my tickets through the website but I don't know if I will receive cards in the mail or if I will have to get them when we arrive at the park. Do you know what happens from here?

    Hi Diana, 

    Welcome to the Disney Parks Moms Panel and thank you for asking us a question!

    The best place to start would be to check the email confirmation that you received when you purchased your Theme Park Tickets online. In it, you’ll find a confirmation number that will allow you to link your tickets to your My Disney Experience account (as well as the accounts for the other members of your party). You don’t necessarily need to receive cards in the mail, unless you specifically requested that they be shipped to you. If you chose “Will Call” as your delivery method and you already have an active MagicBand or Card, then you won’t even need to pick anything up before visiting your first Theme Park. 

    If you’re still having trouble figuring out what kinds of tickets you’ve purchased and how to activate them, please contact Walt Disney World Resort and they’ll help untangle your plans in no time! 

    Finally, please note that if you purchased any kind of special ticket (DVC member, Florida Resident tickets, etc.), then you will have to visit a Guest Relations window at any Walt Disney World Resort Theme Park or Disney Springs before using your tickets. 

    I hope my answer helps you plan your upcoming visit. Please don’t hesitate to come back and see us if you have any other questions. 

    Have a Magical Day, 

    Lynne
thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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