Welcome to planDisney Karen!
I am sorry you had to cancel your vacation. But no worries, your ticket value is still waiting for you for all new and unused tickets.
While your
Theme Park Tickets are still linked to you, they are not accessible through My Disney Experience. You will need to
speak to a Cast Member to get your tickets moved to your new travel dates. Wait times have been extended due to high volume, so plan to make that call first thing in the morning or later in the evening. Call Center hours are 7am - 11pm eastern. Sometimes I will dial in and just stay on hold while I am doing work on the computer or getting odds and ends done around the house. When calling, have your new travel dates ready. There may be a price difference due to date change or any change to the tickets with upgrades such as Park Hopper or
Genie+.
When calling, you can also book a stay at one of the beautiful Walt Disney World Resort hotels. It is so nice getting around property on the
complimentary resort transportation. Zoom to the Magic Kingdom on the monorail, fly to EPCOT on the Disney Skyliner, or take a cruise on a Water Taxi to Disney Springs! Adventure awaits at Walt Disney World, even just getting around is a blast!
I hope you get your tickets updated so you can start planning your magical Walt Disney World vacation!
Cathy