Family outside Grand Floridian
  • On Mar 7, 2022
    Karen from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets for a visit over Thanksgiving. A medical emergency caused us to cancel our trip. I was informed that the tickets never expire yet I cannot find them in myDisneyexperience. When I try to call all circuits are busy.

    Welcome to planDisney Karen!

    I am sorry you had to cancel your vacation. But no worries, your ticket value is still waiting for you for all new and unused tickets. 

    While your Theme Park Tickets are still linked to you, they are not accessible through My Disney Experience. You will need to speak to a Cast Member to get your tickets moved to your new travel dates. Wait times have been extended due to high volume, so plan to make that call first thing in the morning or later in the evening. Call Center hours are 7am - 11pm eastern. Sometimes I will dial in and just stay on hold while I am doing work on the computer or getting odds and ends done around the house. When calling, have your new travel dates ready. There may be a price difference due to date change or any change to the tickets with upgrades such as Park Hopper or Genie+.

    When calling, you can also book a stay at one of the beautiful Walt Disney World Resort hotels. It is so nice getting around property on the complimentary resort transportation. Zoom to the Magic Kingdom on the monorail, fly to EPCOT on the Disney Skyliner, or take a cruise on a Water Taxi to Disney Springs! Adventure awaits at Walt Disney World, even just getting around is a blast!

    I hope you get your tickets updated so you can start planning your magical Walt Disney World vacation!

thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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