Pluto at Magic Kingdom
  • On Oct 18, 2022
    Cynthia from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets today and I have not received my confirmation email. When can I expect it?

    Hiya, Cynthia! Welcome to planDisney

    That's so exciting that you've just purchased your Walt Disney World Theme Park tickets! A trip to Walt Disney World is so magical, I know you are going to have a great time!

    Typically, Cynthia, you should receive your confirmation email within 72 hours after your purchase. If after that time you still don't see it be sure to check your junk and spam folders. Sometimes emails end up in the wonkiest of places. If you've done all of that, then it is time to reach out to a Cast Member in the Existing Tickets department at (407) 934-7639. They'll be able to take a look and see what is going on and resend that email to you. 

    Once you have your tickets, Cynthia, be sure to link them to your MyDisneyExperience account. Then, you'll need to go to the park pass reservation website and make reservations for your trip. Park pass reservations are basically like a virtual placeholder in line at the theme park you'd like to visit each day. What you'll do is select a Walt Disney World Theme Park you'd like to visit each day of your trip. It's an automated process that is easy to navigate. If you have park hopper tickets, where you can visit multiple Walt Disney World Theme Parks, you'll still need to make a park pass reservation for the theme park you plan on going to first. Then, at 2:00 p.m. you can hop on over to any of the other theme parks that you'd like. 

    I hope your confirmation email comes shortly, Cynthia. Then, you can really start to make magical plans! If you have any other questions, please feel free to stop back by and ask me. I'm happy to help. 

    Have fun!
    Jackie H. 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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