Hi there, Paulo! Welcome to
planDisney, and thank you so much for stopping by with your question.
I realize how disappointing it must be not to be able to make your Theme Park reservations, especially when you have plans to visit the
Walt Disney World Resort in just a few short weeks! But Hakuna Matata my friend! No worries. I will try my best to help you fix this issue and get you on your way to the magic very, very soon!
First of all, I encourage you to try switching to a different browser. I have come across this issue many times before, and this has almost always fixed it for me! For example, if I have been using Google Chrome, I switch over to Safari and viceversa. But even though those are my two favorite ones, there is actually a
list of recommended browsers that you could use while clicking your way through the Walt Disney World Resort website. If you're still having trouble after switching to a different browser, you could always try clearing your desktop computer or laptop's cache.
Paulo, assuming that my tips haven't helped you out up until this point, then it's time for you to
speak to a wonderful Cast Member at (11) 4700-2835 so that they might assist you further. Please keep in mind that you might need to wait a little longer than expected, but it will be well worth it. In the meantime, please don't hesitate to come back and ask us your most pressing questions about planning your magical Disney vacation in English
or in Portuguese. We're always happy to help!
See you real soon,
Ana Paula