Mom and Dad planning vacation
  • On Apr 13, 2022
    Paulo from Sao Paulo Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my tickets and when was time to make the park reservation the site did not complete. I need to do my reservation to the parks but do not know how

    Hi there, Paulo! Welcome to planDisney, and thank you so much for stopping by with your question.

    I realize how disappointing it must be not to be able to make your Theme Park reservations, especially when you have plans to visit the Walt Disney World Resort in just a few short weeks! But Hakuna Matata my friend! No worries. I will try my best to help you fix this issue and get you on your way to the magic very, very soon!

    First of all, I encourage you to try switching to a different browser. I have come across this issue many times before, and this has almost always fixed it for me! For example, if I have been using Google Chrome, I switch over to Safari and viceversa. But even though those are my two favorite ones, there is actually a list of recommended browsers that you could use while clicking your way through the Walt Disney World Resort website. If you're still having trouble after switching to a different browser, you could always try clearing your desktop computer or laptop's cache. 

    Paulo, assuming that my tips haven't helped you out up until this point, then it's time for you to speak to a wonderful Cast Member at (11) 4700-2835 so that they might assist you further. Please keep in mind that you might need to wait a little longer than expected, but it will be well worth it. In the meantime, please don't hesitate to come back and ask us your most pressing questions about planning your magical Disney vacation in English or in Portuguese. We're always happy to help!

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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