Mickey and Minnie Statues in Front of Fireworks
  • On Dec 5, 2022
    Christina from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my tickets on tickets at work and when I try to link them it won’t link. Do you need to wait a certain amount of time before linking them after purchasing them?

    Hi, there!

     Welcome to planDisney, Christina. I'm so happy you stopped by and even happier to hear you're planning a Walt Disney World Resort vacation this January! It sounds like the perfect way to kick off the New Year. 

     I'm not sure why you're having trouble linking your Theme Park Tickets to your My Disney Experience account. There is not a set amount of time that needs to pass between purchasing Theme Park Tickets and linking them to your account. You should be able to link them right away! My first piece of advice is to visit the Claims page on the Walt Disney World Resort website. Click on the 'Tickets' icon and you'll be directed to a page where you can add the ID number for up to 10 tickets. This page is super helpful because it helps you identify your ticket type so you can locate your ID number. If reviewing the ticket types isn't helping, not to fret! I recommend calling the Ticketing Team at (407) 934-7639. A friendly Cast Member there will be happy to assist you!

     I did check the Tickets at Work website because I'm not familiar with that vendor, and I found some information that might be useful on the FAQ page. In addition to information about how to retrieve tickets, there is a customer service number listed there. If you don't see the ID numbers for the tickets you purchased from Tickets at Work in your confirmation email, their customer care representatives may be able to help you.

     As you're counting down the days to your Walt Disney World Resort vacation, be sure to keep an eye on the Disney Parks Blog. It's your best resource for news and updates about Disney Parks and destinations!

     I hope this was helpful, Christina. Please let us know if you have any other questions about your Disney vacation! We'd love to help you plan a magical visit. 

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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