Girl with sister and dad in front of Cinderelle Castle
  • On Mar 1, 2022
    Keunyoung from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets on 2/24/2020. I was supposed to visit in April 2020, but that's when the pandemic began. So I asked for cancellation of the reservation.I couldn't find the tickets on the website. what should I do?

    Hi Keunyoung! Thanks for stopping by planDisney with your great question!

    Ugh, I am so sorry that your visit to Walt Disney World Resort had to be canceled due to the pandemic. I know how much time and effort goes into planning a vacation, so that must have been such a bummer. But, I am so glad to hear you are thinking about booking another Walt Disney World Resort vacation, especially since you will now get to visit during Walt Disney World's 50th Anniversary Celebration! I'd call that a silver lining, wouldn't you?!

    I'm so excited to help you get started on your rescheduled trip, so let's get your tickets taken care of. The unused tickets from your canceled trip in 2020 will have expired, but the value of those tickets will remain in your account and can be applied toward a future ticket purchase. The expired, unused tickets would not show up in your My Disney Experience account, which is why you're not seeing them when logged in. However, they can easily be applied toward your future visit by speaking with one of the Cast Members on the Existing Tickets team at (407) 934-7639. They will be happy to take care of this for you.

    During Walt Disney World's 50th Anniversary Celebration, there is so much to enjoy, including some fantastic shows available throughout all four theme parks. If you do nothing else, make sure you check out the incredible nighttime show, Disney Enchantment, at Magic Kingdom Park. This fireworks spectacular is really special and is the perfect way to end your magical day in the parks! Make sure you keep an eye on the My Disney Experience App for showtimes during your visit.

    I do hope this has been helpful to you! Please stop by again if you have any questions as you continue to plan your magical Walt Disney World Resort vacation.

    See you real soon!
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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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