Sleeping Beauty Castle
  • On Sep 25, 2022
    Laraye from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets for my sister and myself that we were unable to use. Now when I look for them they do not show up.

    Hey there, hi there, Laraye! We are so glad you've stopped by planDisney to ask us your ticket question. 

    I'm sorry to hear that you have purchased tickets that you haven't been able to use yet. I would first start off by looking in your email account if you purchased them online. If you previously linked them to your Disney account, they should still be there if they are still valid. I suggest checking through the Disneyland app to see if they show up in the "Ticket and Passes" section. If you still come up empty after both of those attempts, my next suggestion would be to reach out to Ticket Services. They will have the ability to look up your account and hopefully find your tickets.

    If you purchased your tickets this year, they should still be valid until December 30, 2023. If you already looked for them and they aren't on your Disney account it could be because your tickets have expired if you purchased them in a previous year. The good news is if your tickets happen to be expired, you can use the purchase price of your expired tickets toward the purchase of new tickets as long as your expired tickets were wholly unused.

    Laraye, I hope you are able to figure out where your tickets have tried to run off to! We want you to be able to make a visit to Disneyland Resort soon. Halloween time is in full swing and there's so much to do and see! Please come back and visit us again with any other questions you have. 

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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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