• On Jun 7, 2021
    Gina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello- I purchased 4 tickets and reserved them for June 15. Two of the 4 people cannot go. How can I cancel just their two tickets so they can rebook at a later date? I have tried calling the phone number and the recording says they are too busy for calls

    Hi there, Gina. Thanks for taking the time to stop by planDisney with your question for us.

    From the newly opened Avengers Campus at Disney California Adventure Park, to the newly reimagined Snow White’s Enchanted Wish in Disneyland Park, there is something for everyone to enjoy! I can’t wait for you to return to a land of Magic and experience all the pixie-dusted fun.

    Cancelling two of your group’s reservation is a fairly simple. Let me briefly walk you through the process. You can do this on the Disneyland mobile app or on Disneyland.com, by signing into your Disney account. For Disneyland mobile app: 
    1) On the home page of the app, you’ll see “Park Reservations” with the date and theme park listed.
    2) Click on “Manage or Make Reservations>”
    3) Under “My Theme Park Reservations”, click on “Cancel Reservation”. (*Don’t worry, you’re not canceling ALL the reservations by clicking this right now.)
    4) Select “Who Needs to Cancel?” and follow the prompts to make the necessary cancellations. 

    For the desktop version, when you log into your Disney account:
    1) Locate “My Disneyland”. Hover your cursor over it and you will see “Ticket and Reservation Details”. 
    2) Scroll down and click “View My Park Reservations >”
    3) Click on “Cancel Reservation” and follow the prompts to select which particular reservation(s) you would like to cancel.

    Since the theme parks continue to require advance reservations, when you're ready to reschedule the upcoming visit, I highly recommend making your new park reservation as soon as possible so that the date and park of your choosing do not run out.

    If you have additional questions, please don’t hesitate to visit us again on planDisney! We’re all EARS!

    Have a magical day,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

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