Welcome to planDisney Brittney!
Thank you for taking the time to send a question our way. I am sorry to hear about your family emergency and I am sending pixie dust your way! Although it is hard to cancel a much-anticipated visit, the magic will always be waiting for you at Walt Disney World Resort!
You are welcome to try modifying your Disney Resort hotel reservation and theme park tickets online. Before making any changes, please check
Theme Park Reservation Availability to plan accordingly. If you have a Disney Resort hotel reservation, sign in to your Disney account and visit My Plans. Scroll down to locate your booking and select Change Reservation.
To modify theme park tickets,
sign in to your Disney account and visit
Tickets & Memory Maker. Locate the ticket you wish to modify and select
Change Ticket. You can also modify tickets via the
My Disney Experience mobile app by tapping the three horizontal lines at the bottom of the screen and selecting
Tickets and Passes. Please note that all changes are subject to availability and extra charges may apply.
It was a pleasure answering your question, Brittney. If you require further assistance, do not hesitate to contact the Disney Reservation Center at (407) 934-7639, and come back to visit us real soon with more questions!
Best magical wishes,
Thiana