• On Nov 24, 2021
    Brittney from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased our tickets and reserved dates for this December, but we recently had a family emergency and will no longer be able to go this December. How do I reschedule our ticket reservations?

    Welcome to planDisney Brittney!

    Thank you for taking the time to send a question our way. I am sorry to hear about your family emergency and I am sending pixie dust your way! Although it is hard to cancel a much-anticipated visit, the magic will always be waiting for you at Walt Disney World Resort!

    You are welcome to try modifying your Disney Resort hotel reservation and theme park tickets online. Before making any changes, please check Theme Park Reservation Availability to plan accordingly. If you have a Disney Resort hotel reservation, sign in to your Disney account and visit My Plans. Scroll down to locate your booking and select Change Reservation.

    To modify theme park tickets, sign in to your Disney account and visit Tickets & Memory Maker. Locate the ticket you wish to modify and select Change Ticket. You can also modify tickets via the My Disney Experience mobile app by tapping the three horizontal lines at the bottom of the screen and selecting Tickets and Passes. Please note that all changes are subject to availability and extra charges may apply.

    It was a pleasure answering your question, Brittney. If you require further assistance, do not hesitate to contact the Disney Reservation Center at (407) 934-7639, and come back to visit us real soon with more questions!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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