• On Jul 1, 2021
    Kylie from AZ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Just purchased our tickets on post for this fall. I've tried to link my tickets to the account, but they're not working. Is there a different step for military? Trying to get our park reservations in before the parks are full.

    Howdy, Kylie and welcome to planDisney. Don’t worry, you’ve got a friend in me, and I will be more than happy to help get your tickets linked.

    It sounds like you may have purchased the Disney Military Promotional Ticket. Did you already pick them up from your U.S. military base ticket office? If so, then you should have the Exchange Certificate in hand. What you will want to do first, is sign in to your My Disney Experience account. From there select “Tickets and Passes”. If you are using the mobile app select the “+” sign on the top right-hand corner and then select, “Link Tickets & Passes”. You will then type in the letter and number combination listed underneath the barcode on the back of the Exchange Certificate. After that, you should see your linked tickets. Be sure to assign each ticket to the correct person.

    After completing all the above, you will then be able to schedule your Theme Park Reservations. Kylie, please also be sure to pack your military ID. You will need both, the Exchange Certificates and your military ID, to verify eligibility at Guest Relations on the day of your first visit.

    I hope this helps and if you have any other questions, you know where to find us!

    So long Partner,
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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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