• On Jan 22, 2021
    Missy from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets online but did not get email

    Hi Missy!

    Welcome to planDisney! Looking at your arrival date, I feel compelled to run around the house with my hands in the air, but I shall resist. Instead, I will just say that I am delighted to hEAR that you are soon to visit the Walt Disney World Resort!

    If you have not done so already, check your spam or junk email folders. If you have a My Disney Experience account, doublecheck to make sure the tickets are not already linked. They may be if you were signed in when you made the purchase. If you still cannot find the confirmation, call 407-939-7679. Once you get the ticket numbers, you will need to link your tickets to your My Disney Experience account. 

    Prior to linking those tickets, be sure that everyone for whom you have purchased a ticket is connected in your Family & Friends List in My Disney Experience. Since I manage plans for everyone in My Disney Experience, I have created profiles for them. You may have folks in your party who have their own My Disney Experience accounts. If so, you will need to connect with their accounts. Just click on "Add a Guest" in the My Family & Friends List and then follow the prompts. Once you link a ticket, you will need to assign it to a member of your party. Be sure that you have downloaded the My Disney Experience Mobile App. In the app, you can see linked tickets and to whom they are assigned. 

    Prior to arrival, I strongly recommend that you use the Disney Park Pass system to make park pass reservations! Check the theme park availability calendar to see which parks have availability for the dates of your visit. Once you make those park pass reservations, you should be able to see them in your My Disney Experience account.

    Missy, I am sending a little extra pixie dust trusting that you will get those tickets linked! Your next Incredible Disney Day awaits!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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