dlr destinations 03; top of space mountain
  • On Oct 24, 2023
    Mary from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Purchased tickets and did not get an email confirmation.

    It's a supercalifragilisticexpialidocious day at planDisney. A warm welcome to you, Mary, and thanks for stopping by with your question. Oh boy! It sounds like a visit to the Disneyland Resort is in your future and I couldn't be more excited for you. So let's make sure you're all set with your tickets. 

    Mary, I'm sorry to hear that you did not receive an email confirmation for your theme park tickets. I do have a couple of suggestions to make sure you can access your tickets for your visit. If you purchased your theme park tickets at the Disneyland site, you would have been prompted to log into your Disney account and we should be able to find your tickets.

    Open the Disneyland app and tap on "☰" to open the menu. Next, tap on the "Ticket and Passes" tile. Here you will find any tickets that you have purchased for upcoming visits. To make sure you have a theme park reservation for your visit, tap on the "<" in the top left followed by the "Future Plans" tile. Here you will find a list of all confirmed theme park reservations. If you don't find your tickets in the app, I recommend reaching out to a friendly Cast Member by calling the phone line for help with Tickets. They will be able to help look up and locate your theme park tickets.

    Once you have that all squared away, it's time to start planning all of the wonderful things that you will do during your visit. Halloween is this week and once the spooky season ends, the Holidays at the Disneyland Resort will be ushered in next. I'm looking forward to seeing all of the festive holiday décor and taking a cruise on "it's a small world" Holiday. Of course, I always love wandering over to Disney California Adventure Park for the Disney Festival of Holidays. My favorite way to enjoy this festival is with a Sip and Savor pass to try as many things possible from the Festive Foods Marketplace kiosks.

    I hope you're getting excited about your visit, Mary. And I hope that you're able to get your ticket situation resolved quickly for your upcoming visit. Let us know if we can help with anything else, we're always here to help with your questions. Have a magical visit!

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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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