• On Dec 14, 2021
    Keith from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased tickets for next June. We are having difficulty linking our ticket confirmation numbers with the Disney app and have not been able to make our reservations yet because of it. Please help is link our tickets with our account.

    Welcome to planDisney, Keith and thanks for dropping by with your question. 

    Keith, I'm sorry to hear that you're having trouble linking your tickets. My guess is that Maleficent or another Disney villain might be to blame. Since the Fairy Godmother is busy bibbidi bobbidi boo-ing at the moment, I'll do my best to assist you! 

    I'll first direct you to THIS page where you can click on "tickets." You'll then be prompted to log into your My Disney Experience account to link your tickets. Depending on the type of ticket, please refer to the examples you'll find on this page. For example, if you purchase tickets to pick up at will call, you'll enter the number shown below the barcode on the email confirmation page. 

    Keith, if you follow the steps above and match the number based on the example from that page and you still are experiencing problems, I recommend calling the Existing tickets line to speak with a Cast Member. 

    I'll be wishing on a star that you're able to quickly link your tickets and begin making additional plans like Disney Park Pass reservations! If you have any additional questions, please come on back to planDisney where we love to help guests create Magical vacations. 


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Meet the Panelist: Lauren, Pennsylvania

Greetings from central Pennsylvania! Hi, I’m Lauren and I can’t wait to answer all of your Walt Disney World Resort and Disney Vacation Club questions. My husband and I became Disney Vacation Club Members because we love visiting the Disney Parks and with hectic day-to-day schedules, wanted to prioritize time away for our family. The options at the Walt Disney World Resort make each trip unique and I am excited to help other families build vacations with those unforgettable moments.

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