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  • On Mar 17, 2022
    Luc from QC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I have purchased in 2020, 2 tickets and we needed to cancel our vacation due to covid.Theses two tickets are still avail till April 28 2022. Going in your parks April 1st 2022. I can't changed the date

    Greetings, Luc and welcome to planDisney!

    Thank you for consulting planDisney with your Walt Disney World Resort theme park tickets question, I appreciate your patience and apologize for the inconvenience.

    Luc, rest assured, while Walt Disney World Resort theme park tickets are non-refundable, Guests are able to use the value of the unused theme park tickets toward the cost of future tickets. For further clarification and to resolve this matter I recommend contacting Walt Disney World Resort – Existing Tickets as soon as possible, linking the new theme park tickets to your Disney account and then making Disney Park Pass – Theme Park Reservations using the newly purchased or issued theme park tickets.     

    In preparation for your call, kindly consider adding the new theme park ticket option called the Disney Genie+ service accessed via the My Disney Experience mobile app, which saves you time waiting in lines for attractions that offer a Lightning Lane entrance. You will also be able to add the Disney Genie+ service on the day of your reserved theme park visit any time after midnight to be ready for selections beginning at 7:00 AM.

    Add a payment method to the My Disney Experience mobile app to facilitate any app transactions that require payment, such as the Mobile Food & Beverage Ordering.

    Using the My Disney Experience mobile app, you can create a Disney MagicMobile pass with Disney MagicMobile Service to access vacation essentials such as theme park tickets from your digital wallet on your mobile device.

    Luc, I hope this information is helpful, I wish you all the best with your theme park tickets and a wonderful visit to Walt Disney World Resort.


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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