Rose Crown; couple; cast member
  • On Feb 20, 2024
    Christine from RI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    So purchased tickets for myself and my husband mine went into my wallet just fine BUT my husbands ticket will not transfer over to wallet! How do I fix this?

    Hello Christine, thank you for coming to planDisney with your Walt Disney World Resort vacation planning question! I see that you will be arriving tomorrow, so let me put on my monocle and take a look at what’s going on with your theme park admission and your MagicMobile pass in your digital wallet.

    Since you have successfully loaded your ticket into your wallet through Disney MagicMobile you know how convenient it will be to enter the theme parks, link Disney PhotoPass to your Disney account, check in at virtual queues and Lightning Lane entrances, and even charge food and merchandise to you’re the card on file at your Disney Resorts Collection hotel. And since you are only seeing your ticket, and not your husband's, this means MagicMobile is working correctly as MagicMobile can only be used to access your ticket. To access other Guest tickets from your Family & Friends List, you will need to create a MagicMobile pass for each Guest and load them into your wallet. Although my family uses MagicBands, I like to load MagicMobile passes into my digital wallet for my kids and me, in case any of us lose our bands throughout our vacation.

    To create a MagicMobile pass for your husband in your digital wallet, follow the same steps you did to create a pass for yourself. Open the My Disney Experience Mobile App, select the menu icon in the bottom right corner (three horizontal lines), tap Disney MagicMobile, and then the (+) in the top right corner. On the next screen, you should see the ability to create a pass for Guests who are on your Family & Friends List. Simply check the box next to your husband’s name, select the style of the pass, and then click the button to add it to your wallet. Testing this process on my mobile device, it says “Add to Apple Wallet” right there! Once completed you should be able to swipe between your pass and your husband's pass in your digital wallet and be able to swing into the parks immediately upon your arrival!

    *If your husband has his own My Disney Experience account, it is recommended that he do this process through his My Disney Experience App so his MagicMobile pass will be on his device.

    Christine, if you happen to be an Apple user, you should know that Express Mode will be enabled automatically when adding the pass to your wallet, allowing you to hold your device to the touchpoint without opening your wallet or unlocking your device. Express Mode also lets you swipe to passes of any Guests in your party if you have created individual MagicMobile passes for them, in your case, your husband! The only difference for Android users would be that you will need to unlock devices before using MagicMobile.

    If this information doesn’t fix your problem, I suggest visiting a Guest Relations location just outside any theme park entrance to ask a Cast Member to assist.

    Don’t forget, you can also purchase a MagicBand or the MagicBand+ at various locations in the Magic Kingdom, EPCOT, Hollywood Studios, Animal Kingdom, or Disney Springs. The MagicBand/MagicBand+ has the same functionality as your MagicMobile pass but can be a fun vacation souvenir to have. You can search for the perfect band that features your favorite character or matches your outfit (that’s my wife’s reasoning for owning multiple bands)!

    Enjoy your visit to Walt Disney World, Christine!
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Meet the Panelist: Brent, Maryland

Welcome to planDisney! I'm Brent, a husband, father, coach, and dog dad from Annapolis, MD, with a mind on a permanent Disney vacation! I specialize in crafting unforgettable trips to the Walt Disney World Resort but when it's my turn to vacation, you can catch me indulging in the food options of EPCOT's World Showcase, ascending Disney Mountains, and lounging poolside at Stormalong Bay with a delicious treat from Beaches & Cream Soda Shop! Learn More About Brent

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