Hello Srbui,
Thanks for stopping by to see us with your question. Here at planDisney, we always welcome the chance to help Guests plan their magical visits to the
Disneyland Resort by sharing suggestions from our own Disney vacations.
It's great to hear you
purchased your theme park tickets to visit
Disneyland Park and
Disney California Adventure Park. It's also great to hear you wanted to make reservations to visit the theme parks.
One bit of information that I hope is helpful to share is that the theme park ticket buying system was recently updated so that Guests can
purchase theme park tickets and make theme park reservations all at the same time. This new and easy approach makes the whole process much more convenient. Prior to this update, Guests would need to purchase theme park tickets and then make theme park reservations in two separate steps.
What I don't know for certain, Srbui, is whether you purchased your tickets using the new and easy way, or whether you purchased theme park tickets separately, and then you would have had to make a separate theme park reservation.
From your note about the issue you encountered, it sounds like maybe not all the steps to make your theme park reservations were finished. If you completed the theme park reservation process through the
Theme Park Reservations system, you should have seen a clear message on your screen telling you that your theme park reservation is confirmed. If you don't recall seeing a confirmation message on screen, and if you didn't receive any reservation confirmation email, and if you're not seeing theme park reservations in your
"My Theme Park Reservations" area in your Disney account, then all of this suggests that perhaps your reservations are not all set up.
My best suggestion for you is to take a look at the
Theme Park Reservation Availability calendar and then try to make your
theme park reservation. You might want to
reach out to the Disneyland Resort Website Support team at (714) 520-6222 if you need assistance. You could also try the "Chat with Us" feature in the
Disneyland Resort mobile app.
Srbui, I hope this information is helpful to you as you plan your visit to the Disneyland Resort.
Here's wishing you lots of Disney magic in your day today!
Jerry