Cinderella Castle 50th Day
  • On Apr 1, 2022
    Stephanie from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Purchased tickets over a month ago. I assumed I was making a reservation to the park, just learning now that is not true! when clicking "make reservation" from my iPhone it doesn't route to page just blank. no reservation

    Hi Stephanie! Welcome to planDisney.

    Oh Boy! You are scheduled to arrive in three days at Walt Disney World Resort during The World's Most Magical Celebration. So let's jump right into the situation at hand to clarify a couple of things. Prior to your theme park day, you must secure both a valid Theme Park Ticket and Disney Park Pass Reservation. You are scheduled to visit during a very busy time, so please check the Theme Park Availability Calendar to verify. If you are out of luck, I suggest checking back often during the day, as people change plans all the time. However, I would start to think of alternatives.

    First, you may want to change the start date of your theme park ticket. Open the My Disney Experience Mobile App and click on the three horizontal lines in the bottom right-hand corner. Select "Tickets and Passes," locate your ticket, and "Change Ticket." Select a new date, if there is a difference in cost, you will need to submit the difference. I highly suggest, going back to the reservation page to secure your new date. Please note, that this transaction must be completed before midnight EST the day before your scheduled visit.

    Also, it sounds like you are having issues with your app. I suggest making sure both your iPhone's Operating System and the My Disney Experience Mobile App is up to date. Try logging out and back into your account. Oftentimes, this will clear up those technical issues. I am also linking the phone listings and various Help Centers as a resource for all things Existing Tickets and Technical Support.

    I am sending Pixie Dust and Wishing Upon a Star this all works out in your favor! Many thanks for visiting us at planDisney. We are always here to help.

    Keeping it Magical,
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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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