Father and daughter with bubble maker
  • On Apr 9, 2021
    Claire from CA Asked

    If I purchased tickets with max pass before the closure, will I get any kind of refund or how will that work now?

    Greetings Claire!

    Thank you for stopping by planDisney with your question. It sounds like you’re so ready to visit the Happiest Place on Earth, which will be reopening later this month!

    As you may have heard, those who already have a valid theme park ticket can be among the first Guests to make a theme park reservation. Hopefully, you’ve already done so and already have your return date all set up!

    Unfortunately, Disney FASTPASS and MaxPass services have been suspended for now and are not available for purchase. If you do decide to use your existing tickets, which include Disney MaxPass, to enter the theme parks while these services are paused, that benefit will be forfeited since the Disney MaxPass feature is nonrefundable and nontransferable. If you would like to save your tickets for a time when Disney MaxPass services may be operating, you are more than welcome to hang on to those and purchase new tickets. You would then use those new theme park tickets to make a theme park reservation, pending availability

    I hope this helps Claire, no matter what you decide to do, I’m sure you will be smiling from ear to ear as you make your way down Main Street, U.S.A., for the first time in forever!

    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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