• On Jun 29, 2021
    Angela from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have purchased tickets for Magic Kingdom Theme Park and it is not showing on my tickets. What do I need to do. I have been on hold for 1hour and 30 minutes

    Hi Angela! Welcome to planDisney!

    I am so sorry to hear that you have been having trouble with purchasing Walt Disney World theme park tickets! A day at Magic Kingdom Park sounds pretty dreamy, so we need to make sure you get all your plans in place.

    Sometimes, there is a glitch with the website that makes your plans not load. When that happens on the main Walt Disney World website, I check my plans on the My Disney Experience mobile app, or the other way around if my plans aren't showing on the app. Many times, I see my plans in one of those spots and that gives me peace of mind that they are there. If my plans don't show up in either of those locations, that is when I give Disney a call directly at (407) 566-4985 and talk with a Cast Member like you did.

    I hope that you were able to get through to Disney and speak with someone to locate your tickets and that you got your Disney Park Pass reservations in place for Magic Kingdom Park. Since both are currently required to visit the theme parks, once you have them ready to go, you will be on your way to a magical day!

    Enjoy your visit, Angela! Please let us know if you have any other questions.

thumbnail image for Tabitha

Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.