• On Sep 26, 2021
    Sergio from Cartago Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased tickets and made reservations for this December, but now something unexpected has come up and seems like we might not be able to travel. What can be done with our tickets? Can I get refund or get them on hold for a visit months later?

    Welcome to planDisney, Sergio!

    Thank you for visiting us with your very first question. I am sorry to hear you will not be able to visit the Walt Disney World Resort this upcoming December but rest assured that the magic will be waiting for you when you are ready to travel again!

    Although theme park tickets are nonrefundable, you are welcome to use the amount paid for wholly unused theme park admission toward the purchase of tickets for a future date. If you already have new travel dates, you can try modifying ticket dates online. Sign in to your Disney account, visit Tickets & Memory Maker, find the tickets you wish to modify, and select Change Ticket to choose new dates.

    Please note that all modifications are subject to availability, and further charges may apply. I recommend viewing Theme Park Reservation Availability before selecting future visit dates and remember to make new Disney Park Pass reservations. I recommend canceling your existing theme park reservations, or the system will not allow you to make new ones for your future visit. If you decide not to modify your tickets and they expire, the amount paid will remain in your account, and you can call +1 (407) 934-7639 to purchase new tickets.

    I hope this information is helpful, Sergio. Come back to visit us real soon, and be sure to stop by planDisney in Spanish to submit questions in your beautiful language!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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