Hi there Martin, wishing you a very warm Canadian welcome to planDisney!
It's got to be nice to escape the current below-zero temperatures in Ontario for the chance to wear shorts outside under the Orlando sun on your trip coming up very soon! (To be honest, we're currently experiencing a bit of a bizarre cold spell that has seemingly scared a lot of Floridian locals from venturing outside in temperatures that for most Canadians or Elsa - wouldn't bother them anyway.)
Based on your submission it sounds like you've been able to log into your account to
purchase tickets on the Walt Disney World Resort website, but I reading what you've written I think you're trying to say that you haven't been able to make plans or link your tickets. Now here at planDisney we're happy to provide our own advice with
Disney Experiences around the world but the guest Relations Cast Member I checked with recommended that
troubleshooting your website access might be best left to the Cast Members who can better address what might be going on with your account. They provided a few helpful tips in the meantime that could be helpful to you:
- Using the My Disney Experience App throughout your Walt Disney World Resort visit, you can access your Plans and map out what you want to accomplish each day while you're here. Be sure to check any confirmation emails that you may have received when purchasing your theme park tickets so that when you access Tickets and Passes you can easily scan a code or use Type ID as a way to look up and link to your account.
- If you're staying at a Disney Resort Hotel, the folks at the Front Desk are also a good bet as you check in but I highly recommend connecting with Walt Disney World Resort Cast Members if possible on the phone or online before you make the trek down if possible.
Hope that this helps Martin, in the meantime don't hesitate to come back to planDisney to ask again if you need to clarify anything or for any of our tips and tricks tailored to something you're looking forward to experiencing while you're here!
Here's to starting off the year at the Most Magical Place on Earth!
Prince