Sleeping Beauty Castle
  • On Mar 16, 2021
    Brooke from CA Asked

    We had purchased tickets last year, with a plan to go to Disneyland on March 14 and 15th. As we all know the parks closed right at that time and we were unable to use our tickets. Can we look up my account and see unused tickets for that time?

    Hi ya, Brooke!

    Thank you for bringing your question to us here at planDisney today. I’ll be more than happy to help you access your existing tickets.

    Depending on how you purchased your tickets, you should have received either a physical ticket or an e ticket in your email. You will need to have either or to access your ticket(s). By chance, did you link your ticket to your Disneyland account? If so, you should see your tickets there on the desktop site, or by using the mobile app. Once your tickets have been linked, you should also be able to view your new expiration date. If you did not link your tickets and purchased them online, I recommend doing a quick search through your email inbox. You should be able to find your tickets that way. If you are still unable to find your tickets, I recommend giving the Disneyland Resort a call. You will need to provide them with the credit card number and photo ID used, to purchase the tickets with, and a Cast Member might be able to access the tickets for you that way. 

    Brooke, I hope this helps you find your existing tickets. Please let us know if there’s anything else we can help with. In the meantime, I also recommend keeping your eyes on the Disney Parks Blog as I’m sure we will hEAR more about the phased reopening of the Disneyland Resort!

    Have a Magical Day!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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