Radiator Springs
  • On Mar 18, 2021
    Megan from AZ Asked

    We purchased tickets last year for Disneyland and had downloaded them into the app. On our way to California the park closed and our tickets are no longer in the app. How do we get our tickets?

    Hello Megan! 

    Welcome and thank you so much for bringing your question to planDisney! 

    I’m so sorry to hear that, like so many other families, your Disneyland Resort vacation plans were interrupted. But, please don't be alarmed if your tickets disappeared from your Disneyland App. The tickets were most likely removed because they reached their original expiration date. But don't worry! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. Just hang on to the confirmation email you received when you made your original purchase. This email contains your eTicket information. When you’re ready to visit, simply go to a Main Entrance ticket booth and, ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase.  

    If you have any additional questions, please reach out to Ticket Services at (714) 781-4636. A Cast Member would be happy to assist you further. 

    Thanks for stopping by planDisney! Please be sure to bring us more questions in the future! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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