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  • On Feb 19, 2022
    Megan from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I just purchased my tickets for my Feb 28th trip to magic kingdom. I’m trying to add genie passes and I’m getting an error that I need to be in the us to do this . I live in Pittsburgh, so not sure why I’m getting this ?

    Welcome to planDisney, Megan! It's always nice to see a fellow Pittsburgher on our site! I'm happy to help you get Disney Genie+ figured out, so you can get on with your packing and off to sunny Florida.

    Since it sounds like you've already bought your theme park tickets and you would like to add Disney Genie+ service for the duration of your visit, you can try modifying your tickets through your My Disney Experience app. On your home screen, select "Tickets and Passes" and then the blue "Change Ticket" button. Click "Continue" until you get to the screen that lists your ticket details. Scroll down to "Disney Genie+ Service" and tap the blue pencil icon on the right. This will allow you to add Genie+ for the length of your visit, so if you have a 3-Day Ticket, you will be buying it for all three of your park days.

    Alternatively, starting at midnight on the day of your visit, you can add Disney Genie+ service for single-day use without modifying a ticket, using the My Disney Experience mobile app. I am not a night owl, so if you're anything like me, I wouldn't recommend staying up that late to buy it- everyone knows that princesses need their beauty sleep before hitting the parks! Instead, set your alarm for sometime before 7:00 AM EST, and it should only take a few minutes (and make sure you've downloaded the latest version of the app). Here are the steps:
    1. Open the complimentary Disney Genie service in the My Disney Experience mobile app.
    2. Select "My Day."
    3. Tap the purple banner that says: "Take Today to the Next Level Get Disney Genie+ for Today." 

    Starting at 7:00 AM on the day of your visit, you'll be able to make your first Lightning Lane selection, and you can do this from the comfort of your hotel room! You can make another selection after redeeming the first one, or 120 minutes have passed since you booked your last one (or 120 minutes after park opening, depending on the situation). I know this may sound tricky, but you'll get the hang of it quickly, I promise! I suggest watching some video tutorials online before your trip, such as the one on the Disney Parks YouTube channel. There is also a FAQ page on the Walt Disney World website.

    Just like Genie tells Aladdin, "You ain't never had a friend like me!" Please write back before your trip, Megan, if there is anything else you need. See ya real soon!

    Eean
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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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