Welcome to
planDisney, Edna! Thank you so much for stopping by with your question!
If I were you, I'd be so super excited about my upcoming trip to the Happiest Place on Earth. I mean, you'll be here at the
Disneyland Resort in a few short weeks, so I bet you're definitely thrilled! Don't forget to pack your favorite pair of Minnie ears, a classic Mickey Mouse t-shirt, and a pair of really comfortable walking shoes. I bet you already knew this, but it doesn't hurt to get reminders every once in a while!
I'm so sorry to hear that you haven't received your Disney eTickets yet, Edna. According to the
Disney eTicket Terms and Conditions, any tickets purchased through the Disneyland Resort website or mobile app will not be delivered immediately, and delivery might take up to 24 hours after purchase confirmation. However, if you've waited 24 hours or longer and your eTickets still haven't reached your inbox, Hakuna Matata! No worries, my friend.
As per the
Disneyland Tickets Frequently Asked Questions, in the rare instance that you do not receive an email confirmation, you are unable to print your Disney eTickets from the eTicket viewer or you do not have an internet-accessible handheld device present upon arrival at the Disneyland Resort, just visit any Disneyland Resort Box Office to have your ticket re-issued for use at the Theme Parks. In order for a Cast Member to re-issue your tickets, you'll need to have a photo ID, the credit card you used to purchase your tickets, and a printed copy of the initial order confirmation page.
If you have any other questions, please don't hesitate to come back and ask us! We're always happy to help.
Keep Disney dreaming,
Ana Paula