Little girl with Minnie Mouse
  • On Feb 16, 2022
    Edna from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my tickets on Feb 11, 2022 for March 18, 2022. When will I receive my tickets?

    Welcome to planDisney, Edna! Thank you so much for stopping by with your question!

    If I were you, I'd be so super excited about my upcoming trip to the Happiest Place on Earth. I mean, you'll be here at the Disneyland Resort in a few short weeks, so I bet you're definitely thrilled! Don't forget to pack your favorite pair of Minnie ears, a classic Mickey Mouse t-shirt, and a pair of really comfortable walking shoes. I bet you already knew this, but it doesn't hurt to get reminders every once in a while!

    I'm so sorry to hear that you haven't received your Disney eTickets yet, Edna. According to the Disney eTicket Terms and Conditions, any tickets purchased through the Disneyland Resort website or mobile app will not be delivered immediately, and delivery might take up to 24 hours after purchase confirmation. However, if you've waited 24 hours or longer and your eTickets still haven't reached your inbox, Hakuna Matata! No worries, my friend. 

    As per the Disneyland Tickets Frequently Asked Questions, in the rare instance that you do not receive an email confirmation, you are unable to print your Disney eTickets from the eTicket viewer or you do not have an internet-accessible handheld device present upon arrival at the Disneyland Resort, just visit any Disneyland Resort Box Office to have your ticket re-issued for use at the Theme Parks. In order for a Cast Member to re-issue your tickets, you'll need to have a photo ID, the credit card you used to purchase your tickets, and a printed copy of the initial order confirmation page. 

    If you have any other questions, please don't hesitate to come back and ask us! We're always happy to help.

    Keep Disney dreaming,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.